11/08/2011 21:24:55
Drummerboy
Posts: 2
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agymax wrote:
Emma wrote: I have also had years of trouble with an anti social neighbour ang guess what, Hyde have done nothing about it either!! How far does this have to go!!!! I suppose we all just have to keep complaining to Hyde. If your local office doesn't seem to be doing much, maybe you should go further up the ladder. Unfortunatelly, these things do take time.
Hi..if you still have antisocial problems read "drummerboy" listed in general chat forum to get results...best of luck....I know what you're going through.
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27/02/2011 11:39:33
hydevictim
Posts: 5
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I completely agree with those who have experienced the true, uncaring face of Hyde. They don't care about us, they are a company and therefore only care about making a profit. They will do whatever it takes to maximise that profit. Forums like this and their (incredible waste of money) news letters are just propoganda to try and make them look good, but those who have suffered at their hands know the real truth.
The complaint process is a good example of this. It took me YEARs (years!) to get Hyde to acknowledge I lived in the house. They wouldn't reply to my letters or acknowledge my complaint for all that time. When they eventually did, it was because I got the Ombudsman involved.
The first stage of the complaints procedure, my experiences (haveing been through it several times now) is that they ALWAYS say they are right and you are wrong in the first instance. Then, you have to go to the second stage where they look into the complaint and, eventually after months of stress and upset, they might admit you were right but, NEVER in writing. In writing, the erronious extra charge or whatever just disappears etc. For antisocial behaviour they do nothing because why should they? It doesn't effect their profit so they don't care - their attitude is it's your problem.
Don't expect anything good from Hyde or you'll be dissapointed.
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30/09/2010 01:36:54
HobnobsUK
Posts: 23
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Nickdee, take it from one with experience start recording all their conversations and if nessesary video all with date time stamped, a cheap laptop with microphone will survise.
lol theres no fool like an old fool :-)
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08/09/2010 00:34:35
agymax
Posts: 4
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Emma wrote:
I have also had years of trouble with an anti social neighbour ang guess what, Hyde have done nothing about it either!! How far does this have to go!!!!
I suppose we all just have to keep complaining to Hyde. If your local office doesn't seem to be doing much, maybe you should go further up the ladder. Unfortunatelly, these things do take time.
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06/09/2010 15:03:04
Emma
Posts: 1
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I have also had years of trouble with an anti social neighbour ang guess what, Hyde have done nothing about it either!! How far does this have to go!!!!
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31/08/2010 14:33:13
FriedShrimp
Posts: 7
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Hi Kim,
I found this news story on the Hyde website that you might find interesting:
Anti-social residents successfully evicted link
news story wrote:
The eviction is the result of a series of court hearings which date back to September 2008, when the family were referred to the police due to repeated complaints of nuisance by themselves and their visitors.
So it looks like it would take 2 years to get any action carried out, and this is after documenting the ASB, and reporting it to the police by various people.
edited by FriedShrimp on 31/08/2010
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23/08/2010 16:17:09
kim christie
Posts: 1
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welcome to the club.i to am disabled.i have to use a scooter to get around.we have told hyde/martlets about a family next door to us.they are making my life hell we have also informed the police what is going on.we have a anit¬social diary to fill out,which we are doing.hyde new they were a probem family.we were told that they had hoped that by putting this family with good neighbours it would rub off on them.the police said.sadly not this time.so im being abused by them.they are rude to my friends.they have told other friends that we have moved.she complains about my dog.there are kids running up and down the passage way .banging on my door shouting.swearing and making my life hell.NOTHING HAS BEEN DONE ABOUT this family.We have lived here for 12yrs and have never had any trouble with any of our neighbours,check your records.For some reason these people have a problem with our family.We feel let down by our landlord to whom we pay rent and community charge.
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24/05/2010 13:57:30
sarah
Administrator
Posts: 53
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Hi Nickdee,
Sorry to hear you are unhappy. Hyde acknowledges your comments. We believe we have responded to the issues raised and would encourage you to make use of our complaints procedure if you remain dissatisfied.
You can read more about our complaints procedure link.
Sarah
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16/05/2010 16:10:49
nickdee
Posts: 1
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dear all, i moved into a one bed apartment in october 09. that same night the anti social behaviour started. i went thru three and a half months of it. i went to hyde for help. they did nothing, the housing officer was useless and procedures were not followed and i suffered. i ended up getting very ill and had to leave my job this year in march 10. back in december 09 my hosing officer came for a 12 week visit, i pointed out that i felt intimidated and scared and i asked if i could get a pet, and seeing that neighbours also had pets which i pointed out, he said that it was ok and as long as other residents had no problems, then hyde would turn a blind eye. those were his words. i got a dog at xmas and he has been a joy and has helped me thru some hard times lately. then a new housing officer sprung up and told me i had to get rid of the dog as i had no written permission. my world started to collapse and its just getting worse. 23hyde have showed that they have no compassion, or understanding of this very special case. i am disabled by mental health issues and they continue to push me and push me, responding to letters but conveniently not answering important questions i put to them., i am seeking legal advice and i am going to fight hyde til the end. why should i move when the a.s.b person is getting away scott free. why are they not listeniong to me. there is too much evidence in my diary of failing by hyde i have no choice but to fight for whats right.
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